Frequently asked questions
How do I choose the right tent?
Start with capacity, setup method and your trip plans. Check dimensions, ventilation, materials and included items on the product page. Use collection filters and comparison to narrow your options.
How do I choose a colour?
Select an available colour on the product page. The gallery shows the images for that colour, and availability updates with your selection.
Where can I find size, weight and packing details?
Open the specifications on the product page. If a measurement is not listed, ask our team before ordering.
How can I track or ask about my order?
Message our team with your order number on WhatsApp, or email sales@trekcamp.com. Do not share payment details in your message.
Where can I check delivery and returns?
Use the delivery and returns links in the footer for current terms. Confirm your shipping charge and available payment options at checkout.
Can I visit the store?
Please contact our team before visiting so we can confirm the current address, opening hours and product availability.