Refund policy
Returns, Refunds & Exchanges
TREKCAMP accepts eligible return requests within 3 days of delivery.
Return Eligibility
For a standard return, the product must be:
- Unused
- In its original condition
- Returned with its original packaging and included accessories, where applicable
Products that have been used, altered, damaged after delivery, or returned in a condition different from how they were originally received may not be eligible for return.
Damaged or Defective Products
If you receive a damaged or defective product, please contact TREKCAMP within 3 days of delivery.
After verification, TREKCAMP may arrange an appropriate return, refund, or exchange.
Customers may be asked to provide photos or videos showing the issue in order to help us verify the claim and process the request efficiently.
Refund or Exchange
Eligible customers may choose either:
- A refund
- An exchange
Approved refunds will be processed within 3 working days after the returned product has been received and approved.
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been dispatched, cancellation will no longer be available. Eligible requests after dispatch will be handled under this Returns, Refunds & Exchanges Policy.
How to Request a Return, Refund, or Exchange
Contact TREKCAMP using:
Phone / WhatsApp: +92 335 2333300
Email: sales@trekcamp.com
Please provide your order details and, where applicable, photos or videos showing the issue.